Frequently Asked Questions

This page answers the most asked questions from our customers. If your question or concern is not addressed here, please contact us for more information.

GENERAL FAQs:

1. Where can I get and internet system to take with me when I travel?
a. For North America: www.mobileinternetsatellite.com. You'll need a clear view of the southern sky from where the dish is to be mounted. For other areas of the world, you will need to find satellite internet providers in your country or nearby.

2. How long does it take to get a tripod set when it is ordered?
a. Normally, you will receive your tripod in 3-5 business days from the time of your order. Your order will normally ship within 24 hours (weekends and holidays excepted) from the time you place your order. Once shipped, you will be provided with tracking numbers for the shipment.

3. What if I want it faster?
a. Express shipping is available for an additional charge. Ask us about it when you call to order.

4. Will the new Hughesnet 9000 system work for portable use?

a. No! The 9000 is a KA band system and is spot-beamed, much like local TV stations are spot-beamed by DirecTV and Dish network. Moving a 9000 system a very short distance will render it useless until it is re-commissioned by a Hughes certified installer.